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Frequently Asked Questions
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Which countries do you ship to?We currently ship exclusively within the United States. If you need delivery to another destination, please contact our customer service at us@usmarkets.com
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How long does delivery take?Orders placed before 2:00 PM ET (Monday–Saturday) are processed and shipped the same day; orders placed after 2:00 PM ET ship the next business day. Processing time is typically 0–1 business day. Once dispatched, delivery takes 2–3 business days. No shipments are made on Sundays or public holidays. For remote or hard‑to‑reach areas, additional shipping time may be required.
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How do I return a product?You have 30 days from the date of delivery to return an item in its original, unused condition, with tags and complete packaging. A prepaid return label is included in your shipment, so returns are free. Place the item securely in its original packaging along with proof of purchase (invoice or order confirmation) and follow the instructions provided with the prepaid label.
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When will I receive my refund?After we receive and inspect your return, we’ll send you a confirmation email. If approved, a refund will be issued to your original payment method within 4 business days. Refunds cover the full price of the returned product. Original shipping fees are refunded only if the return is due to our error (defective, damaged, or incorrect item).
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What payment methods do you accept?We accept payments via major credit/debit cards (Visa, Mastercard, CB), American Express, Apple Pay, PayPal, and Shop Pay. Payments are processed securely through our payment partners.
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Are there any additional fees after my purchase?No. The price displayed on the product page includes all applicable taxes and fees. No additional costs will be charged after payment.