FAQ

Frequently Asked Questions


1. Where do you deliver to?

We currently deliver to France and the USA.

2. How long does shipping take?

Shipping Times for France:

  • Order Cut-off Time: 2:00 PM ((GMT+01:00) Central European Standard Time (Paris)
  • Order Handling Time: 1 – 3 working days (Monday to Friday)
  • Order Transit Time: 5 – 10 working days (Monday to Friday)
  • Total Delivery Time: 6 - 13 business days (Estimated delivery time based on customer locations all destinations)

Shipping Times for US:

  • Order Cut-off Time: 2:00 PM ((GMT+01:00) Central European Standard Time (Paris)
  • Order Handling Time: 1 – 3 working days (Monday to Friday)
  • Order Transit Time: 10 – 15 working days (Monday to Friday)
  • Total Delivery Time: 11 - 18 business days (Estimated delivery time based on customer locations all destinations)

Delivery times may vary depending on customs clearance, delays with the shipping provider, or seasonal demand.

3. Do you offer free shipping?

Yes! We offer free shipping on all orders with no minimum order value.

4. By when do I need to order?

  • Orders received before 2:00 PM will be processed on the same working day.
  • Orders received after 2:00 PM will be processed on the next working day.

5. Which shipping providers do you work with?

Orders are shipped with reliable logistics partners, including UPS, Fedex and DHL.

6. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. Tracking updates may take up to 24 hours.

7. What happens if my order is delayed?

Delays can occasionally occur due to customs inspections, peak season, or issues with the shipping provider. If your order is delayed, please contact us. We will assist you immediately.

8. What are your return policies?

You can return your order within 30 days of receipt. The products must be unused, undamaged, and in their original packaging.

9. Who bears the costs for the return shipment?

We will bare the return shipping costs. 

10. Do you charge a restocking fee?

We don't charge any restocking fee.

11. When will I receive my refund?

Refunds will be processed within 5 days after our supplier has received and inspected the returned goods.

12. What if my item arrives damaged or defective?

Contact us with photos within 48 hours of delivery. We will then send you a free replacement or refund the full purchase price.

13. What payment methods do you accept?

We accept a variety of secure payment methods:

  • Apple Pay
  • Shop Pay
  • PayPal
  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Cartes Bancaires
  • Klarna

14. Which currencies do you accept?

For United States USD ($) and for France EUR (€)

15. Do I need an account to place an order?

No. You can order as a guest or create an account to simplify future purchases.

16. How can I contact customer service?

You can reach our support team at any time:

Email: contact@usmarkets.cc
Phone: +33698975844

17. What if I gave the wrong address?

Please contact us within 24 hours. If your order has not yet been processed, we may still be able to correct it.

Contact

If you have any questions or need help with your order, please contact our support team.

Store Name: US Markets
Company Name: Ecom Nebular
VAT Reg. No: FR52948787924
Email: contact@usmarkets.cc
Phone: +33698975844
Address: Combe Durand, 26770, Salles-sous-Bois, France.

Support Time: Monday - Friday, 9:00AM - 5:00PM (GMT+01:00) CEST (Paris)
Order Cut-off Time: 2:00PM (GMT+01:00) CEST (Paris)
We try to respond to emails within 24 hours on holidays.