Shipping policy
USMarkets Shipping Policy
This Shipping Policy explains how orders placed on usmarkets.cc are processed, shipped, and delivered.
By placing an order on our Site, you agree to the following terms.
1. Order Processing
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Orders placed before 2:00 PM (Monday–Saturday) are processed the same day.
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Orders placed after 2:00 PM are processed on the next business day.
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No shipments are made on Sundays or public holidays.
2. Carriers & Delivery
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Orders are shipped from France using reliable international logistics partners.
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Please allow 1–3 business days for order processing and 10–15 business days for delivery within the United States.
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For remote or hard-to-reach areas, additional delivery time or fees may apply (clearly indicated at checkout).
Note: Delivery times are estimates and may be affected by exceptional circumstances such as severe weather, customs delays, or carrier disruptions.
3. Shipping Fees
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Standard international shipping: Free
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Expedited or express shipping: Calculated at checkout
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Remote or difficult-to-access areas: Additional fees may apply
4. Shipping Confirmation & Tracking
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Once your order ships, you will receive a confirmation email with a tracking link.
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Tracking information typically becomes active within 24 hours.
5. Delivery Area
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We currently ship only to the United States, with all orders dispatched from France.
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Import duties may apply according to U.S. import regulations.
6. Damaged or Lost Packages
If you receive a damaged item or your package is lost in transit, contact us immediately.
We will work with you to provide a replacement or refund.
Email: contact@usmarkets.cc
Phone: +33 6 98 97 58 44
7. Address Changes
If you need to update your shipping address after placing an order, please contact us as soon as possible.
Once an order has been dispatched, address changes cannot be guaranteed.
8. Returns
For details regarding returns and refunds, please refer to our Returns & Refunds Policy.
9. Contact
For any questions regarding shipping:
Email: contact@usmarkets.cc
Phone: +33 6 98 97 58 44
Hours: Monday–Friday, 9:00 AM–5:00 PM (Paris Time)